The 5 cents remaining in an investment account triggered a lengthy back-and-forth between the adviser and his custodian.
It takes time to explain the investing approach to clients, and often those explanations don't stick.
Outside information about investing and markets can unsettle clients, and an important part of the job is encouraging them to tune that out.
In the course of working with clients on financial planning, some are comfortable enough to talk about parts of their personal lives.
When a client has a request, dig deeper before you take action by asking, 'Why you want to do that?'
At times advisers may have to rescue clients from problems they have created by going it alone.
What makes financial advisory work fun and interesting is how different the clients are, with different financial situations, needs and worries.
It’s not easy to tell which prospects are going to pose problems — but it’s definitely easier to say no to a prospect than to terminate a client later.
Deep-in-debt clients were hoping for a magic solution I didn't have, and didn't appreciate the advice I was able to give them.
My happiest client thinks I’m a true investment genius. My unhappiest is, of course, no longer my client.
