American Funds urges new client passwords over Heartbleed

Parent Capital Group says has no information indicating client accounts hacked.
APR 18, 2014
The Capital Group Cos., the third-largest manager of U.S. mutual funds, urged 800,000 customers to change account passwords and other information to protect themselves from risk caused by the Heartbleed computer bug. The bug may have exposed some customers who accessed their accounts on the website for the firm's American Funds mutual funds between Dec. 12 and April 14, said Chuck Freadhoff, a spokesman for the firm. The company Thursday recommended in an e-mail to those clients that they change their user information, password, security image and questions, and delete their browsing history and “cookies.” (See also: 'Heartbleed' cybersecurity threat looms over advisers and clients) “Through an outside vendor there was with Heartbleed a vulnerability that gave a view to information flowing through that vendor's servers,” Mr. Freadhoff said. “We are doing this out of an abundance of caution,” he said, adding that the company had no information indicating accounts had been accessed by hackers. Heartbleed, which was recently discovered by technology researchers and made public on April 7, prompted security experts to urge consumers to change their Internet passwords, even as Google Inc., Facebook Inc. and large banks said they weren't affected. The bug can expose people to hacking of their passwords and other sensitive information. PROGRAMMING ERROR The Federal Financial Institutions Examination Council, made up of representatives from the Federal Reserve Board of Governors, the Consumer Financial Protection Bureau and other U.S. regulators, said last week that systems operating a widely used encryption technology called OpenSSL are at risk of being hacked. The flaw stemming from a two-year-old programming mistake was discovered by researchers from Google and Codenomicon Ltd., a technology security firm based in Finland, and reported to OpenSSL, according to a blog post from Codenomicon. It isn't known whether malicious hackers were aware of the bug and exploiting it, the researchers wrote. Bloomberg News reported April 11 that the National Security Agency knew about the bug for two years and made it part of its hacking toolkit for information gathering. The NSA has since denied that it knew of the bug before an April 7 report by the private security researchers. Capital Group manages $1.3 trillion for clients, including $1.1 trillion in its American Funds lineup, according to the company and data compiled by research firm Morningstar Inc. Only The Vanguard Group Inc.and Fidelity Investments oversee more in mutual funds. Capital Group's largest fund is the $138 billion Growth Fund of America, according to data compiled by Bloomberg. The firm operates more than 50 million shareholder accounts, Mr. Freadhoff said. (Bloomberg News)

Latest News

The power of cultivating personal connections
The power of cultivating personal connections

Relationships are key to our business but advisors are often slow to engage in specific activities designed to foster them.

A variety of succession options
A variety of succession options

Whichever path you go down, act now while you're still in control.

'I’ll never recommend bitcoin,' advisor insists
'I’ll never recommend bitcoin,' advisor insists

Pro-bitcoin professionals, however, say the cryptocurrency has ushered in change.

LPL raises target for advisors’ bonuses for first time in a decade
LPL raises target for advisors’ bonuses for first time in a decade

“LPL has evolved significantly over the last decade and still wants to scale up,” says one industry executive.

What do older Americans have to say about long-term care?
What do older Americans have to say about long-term care?

Survey findings from the Nationwide Retirement Institute offers pearls of planning wisdom from 60- to 65-year-olds, as well as insights into concerns.

SPONSORED The future of prospecting: Say goodbye to cold calls and hello to smart connections

Streamline your outreach with Aidentified's AI-driven solutions

SPONSORED A bumpy start to autumn but more positives ahead

This season’s market volatility: Positioning for rate relief, income growth and the AI rebound