Fidelity, Schwab customers saw online delays

Fidelity, Schwab customers saw online delays
The website problems came as markets tumbled Monday morning
FEB 24, 2020
By  Bloomberg

Fidelity Investments said some customers experienced technical issues on the company’s website Monday morning as markets tumbled. Schwab.com clients also faced delays.

“There were intermittent issues” at Fidelity.com which have been resolved, a spokesperson for the Boston-based firm said.

The three main U.S. stock benchmarks all opened more than 3% lower. In intraday trading, the S&P 500 Index tumbled the most since 2018 and the Dow Jones Industrial Average erased all of its gains for the year as the spreading coronavirus stoked a global sell-off.

Some clients may have experienced delays as the market opened due to higher than usual volumes, but the systems are now fine, a Charles Schwab Corp. spokesperson said.

Andrew Komarow, founding partner of Tenpath Financial Group, a registered investment adviser in Farmington, Conn., said he is considering switching from Fidelity after attempting to open his personal account and finding a zero balance this morning. He said one of his customers experienced the same technical issue, and was unable to trade for as long as 40 minutes after markets opened.

“If there’s a time you want to be able to log in, this morning was it,” Mr. Komarow said in a telephone interview.

Latest News

Indie $8B RIA adds further leadership talent amid growth drive
Indie $8B RIA adds further leadership talent amid growth drive

Executives from LPL Financial, Cresset Partners hired for key roles.

Stock volatility remained low despite risk events
Stock volatility remained low despite risk events

Geopolitical tension has been managed well by the markets.

Fed minutes to provide signals on rate cuts
Fed minutes to provide signals on rate cuts

December cut is still a possiblity.

Trump's tariff talk roils markets, political leaders
Trump's tariff talk roils markets, political leaders

Canada, China among nations to react to president-elect's comments.

Ken Leech formally charged by SEC, US Attorney's Office
Ken Leech formally charged by SEC, US Attorney's Office

For several years, Leech allegedly favored some clients in trade allocations, at the cost of others, amounting to $600 million, according to the Department of Justice.

SPONSORED The future of prospecting: Say goodbye to cold calls and hello to smart connections

Streamline your outreach with Aidentified's AI-driven solutions

SPONSORED A bumpy start to autumn but more positives ahead

This season’s market volatility: Positioning for rate relief, income growth and the AI rebound